All Health Care at Queen Anne’s is supervised by our experienced nurse, Sister Susan Wallace, who runs the school’s well-equipped medical centre. Sister Wallace is available for consultation on a ‘drop-in’ basis at certain times of the day, and is on call 24 hours a day in case of emergency. Sister Wallace is assisted by Nurse Nicola Botterill and Mrs Beth Preston.

Sister Wallace, Nurse Botterill and Mrs Preston are able to offer confidential advice and support on a wide range of medical matters, and keep a close eye on the general health of all pupils. Both are, of course, more than happy to speak to parents at any time, either over the telephone or in person, if concerns should arise.

The school also works closely with a local female GP, who holds twice weekly surgeries at school for girls who need to see a doctor. The school GP is a partner of a busy practice not far away, which offers a full range of services including blood tests and travel vaccinations. If the girls need to see a doctor outside of designated school surgery times, or require specialist tests or other treatment, then staff are always available to escort them to the surgery.

If girls or their parents have any queries regarding medical care at Queen Anne’s, or would like more information on the school’s policies on medication and allergies, please contact Sister Wallace.



The unit can be contacted between 08:00 – 18:00 Monday to Friday on +44 (0)118 918 7399. During these times if your call is not answered please leave a message and member of the Health Centre team will call you back as soon as they become available.



  • Senior Sister – Susan Wallace
  • Sister – Nicola Botterill
  • Health Centre Assistant – Beth Preston

The above members of staff provide cover in the Health Centre from Monday to Saturday morning each week and offer the house staff a telephone triage service during the evening and on Saturday afternoon and Sundays. Queen Anne’s Health Centre provides general healthcare and first aid to all pupils and emergency and first aid care to the whole school community.



The school medical officer Dr Green from Emmer Green surgery hold two clinics a week on a Tuesday and Friday morning, and this is available to all boarding girls. The girls may also be seen at the Emmer Green surgery any time should it be required. Any GP consultations will be recorded in the medical records held with Emmer Green surgery.

  • All full boarders (staying 5 night or more) are registered with the school GP.
  • During the holidays your daughter may be seen at your family GP practice as a temporary resident. Please DO NOT re-register your daughter for any required visit.
  • Should your daughter visit any GP, consultant or allied medical professional, please can you inform us at your earliest convenience to ensure that your daughter’s medical records are kept up to date and her medical needs are best met here at Queen Anne’s.
  • Should your daughter require transfer to secondary care at any time, every attempt will be made to contact parents/guardians as soon as possible.
  • Should parents be away during term time, please ensure the Housemistress and Health Centre are informed of your contact details.



Any prescribed medication that your daughter is on (whether long term or for an acute episode) when brought into school, must remain in the original pharmacy packaging and handed immediately to the Health Centre, where the necessary paperwork can be completed and a decision will be made as to whether your daughter will be able to self-medicate or for the medications to be dispensed by a member of House or Health Centre staff.

No over the counter medications may be brought into school at any time In the event that your daughter requires medicating, these may be administered from the school supply either from the House staff or in the Health Centre.



In accordance with the NHS NICE guidelines, pupils who experience either or both of the above conditions, must be collected from school whenever possible by a parent /guardian and should remain away from school for 48 hours after the last episode of illness. Pupils who have become unwell whilst at home must also remain out of school for a period of 48hrs from the episode of illness.



Girls are able to access physiotherapy through Thames Valley Clinic located close to Queen Anne’s school, and referrals can be made through the Health Centre. This is a chargeable service and is added to the pupil’s end of term bill. NHS physiotherapy referral may also be arranged, but please note these appointments do have a waiting list. Claims for private physiotherapy can be made from most private health care policies for the reimbursement of costs but pre-authorisation will be required.


All pupils are offered a routine programme of immunisations and if required boarders may also make an appointments at the school’s travel health clinic. Written consent will be required for all pupils under the age of 16 years. Pupils aged 16 years and over requiring either routine or travel immunisations, will, under the discretion of the medical staff be able to self-consent.

Parents will always be contacted for their permission should there be any associated costs incurred. Please ensure a minimum of six weeks’ notice is given to the Health Centre for all travel immunisation requests.